Hi, I’ve recently been having issues with my broadband at home with constant disconnections on all of my devices. When I say disconnections I don’t mean with the Wi-Fi, I mean the red light shows on our TalkTalk Router and starts to reconnect to the internet again. Which can take up to five minutes for everything to start working again, it’s very frustrating and inconvenient when this happens. So I have logged into my router using 192.168.1.1 and have found that my downstream and my upstream are rather low for what we used to get when we first had the service. I’m not sure if it’s possible but could I request for a profile change on my line as my maximum upstream is capable of way more than just 8mbps upload, also my download speeds have gone down from being 72mbps to only 63mbps. I know this could be due to a number of factors which I am willing to try and help the situation in any way possible. However before any of these checks are done could I request that I have the latest firmware updated on my router please as I don’t think this has been done in while.
Yours sincerely
Flanagan
(Here are my Router statistics if this helps you at all).
