Hi
First I'd like to state that my internet is working as promised by Talk-Talk.
I logged in to my talk talk account today to find a message for me to rebook my enginners appointment in order to go live, and I missed my engineer appointment. I didn't miss it, I allready had two visits for this account and an adult was at home in both ocasions, the engineers did what they had to.
This is my seccond acount with Talk-Talk this year, my first account was cancelled without further notice - with the same message in my account about rebooking the engineer. When I rang the so called "customer service" they just apologised and created a new account, then engineers appointment etc (couldn't switch it back on as they stopped the service - I cant understand why- I had to send my router back, and I got another one on the post)
The engineers told me that I have a fault on the line and they have to dig up my pavement to replace the line, I let them know that this can't happen because I'm renting and the landlord won't allow.
I cant undersand why on earth you'd like to spend extra money and recources to create a new physical line to the property if you have a customer who is satisfied with the service provided.
Nevermind, I rang customers service today and raised this issue with them, they told me to ignore the message and the service won't be cancelled - he wasn't bothered to look into it. This is what I did last time, ignored the message and one evening the internet stopped working.
Can anyone please advise what I'm supposed to do? If anyone experienced similar problem please let me know.
Regards
Oliver