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Port Forwarding erratic on HG633

I am hitting an issue with port forwarding, which works erratically. The port opens up after a reboot and then gets closed after a while (minutes). The local IP is an IPCam with a fix IP. I set the...

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Old router return, confirmation of receipt

Hi, 4 days ago I posted my old router back to you on 48hr postage service.  Would it be possible for someone to confirm receipt please?  Not sure what you need to look it up, tracking details:...

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Recent issues with fibre broadband

I’ve recently taken a new contract offer which should still include upto 76mb fibre which I’ve been on for around 12 months. In the last few days our speed seems to be varying a lot, sometimes as low...

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Fibre broadband going slow

Last year in July I upgraded my TalkTalk broadband to faster fibre. I’ve been promised a minimum download speed of 35MB. At the beginning the maximum speed I could get was between 12 and 14MB, which is...

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Remote access outage?

I am in USA for a week relying on the broadband for my security cameras, my modem answering machine for messages, my sling box for TV and logmein to maintain my home pc but these services have been...

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hg635 beta test

carl, i use a hg635 but hardly ever use the wifi on it so i may not be a lot of use if thats where the changes are. i am willing to give a go if the team think it will help them bill

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Router update

Please could you update my HG633 to the latest firmware. It currently has v1.15t and I am looking for greater VPN functionality. Thanks.

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Fibre speed much slower than guaranteed speed

Hi,We have Faster Fibre package, where speed should be 38Mbit, however current downstream link shows only 11.5Mbit. This is even less than standard broadband.Why do we pay faster fibre if not getting...

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Slow Broadband

Hi, Over the last few days my internet has dropped as low as 0.8mg. I am on fast fibre and would be expecting at least 15. Any tips on speeding my connection up. I have tried turning the router off for...

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Openreach recommend Virgin Media

I live close to Ipswich hospital and all surrounding cabinets have been upgraded to fibre except ours.Contacted Openreach via Better Broadband for Suffolk and the reply was "you have virgin Media in...

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Fibre Dropping speeds Day by Day

Hi All, I'm at my wits end on this. I'm on a 38mb Fibre package. Over the last month my sync speed to the router  have consitantly dropped by 2mbps per day. I have contact TT customer services who have...

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Super fast Fibre with speed boost three times slower than guaranteed speed

Hi talk talk                     After the first month of upgrading to super fast fibre with speed boost guaranteeing my download speed would not drop below 38mbps  we have been noticing very slow...

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Continued failure

Despite 'Many Many' times I have had to make contact with TT CS teams/fault management departments, regarding intermittent and over slow speeds. For a long time I suffered these persistent issues. I...

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Unhappy with Fibre speed

When i first signed up for fibre my download connection was 22000 Kbit/s download, this info taken from the router stats page, this has slowly lowered to a pathetic 11397Kbit/s, which, no matter how...

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Internet dropping when using Sky Go on the PS4

Hi,  Having problems with my broadband dropping when I’m using Sky Go on my PS4, can’t go more than 20 minutes without it dropping. Don’t have problems using anything else, Netflix works fine it’s just...

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Request to update HG633 Firmware please

Hello, I'm currently on software firmware version V1.22t.  I can only get onto the Router 192.168.1.1 Admin page if I do a factory reset.  Once we connect a few devices, the Router is no longer...

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New customer and issues already

Hi,  Ive only been with talktalk fibre 2 days and im having issues. firstly,  today i am unable to access the super router. Its saying 192.168.1.1 is refusing connection, on any borwser. Secondly my...

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HG635 Firmware Update

Hi, I have the HG635 Fibre Suprt Router with v1.06t. I suffer with occasional loss of both WiFi and Internet which typically requires a reboot to resolve. From reading the forums I understand v1.10t is...

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Could I get a HG633 firmware upgrade please?

I'm currently on the V1.22t software firmware and have the issue where once a number of devices connect to the router via both wired and wirelss, I'm no longer able to get to the Router Admin Page via...

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HG633 Firmware upgrade?

Hello,  I am having an issue where my Netatmo thermostats and Ikea Tradfli wifi lights randomly (i.e different devices each time and not all at once) are not reachable, .  This is always fixed by...

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