Hello there,
My internet keeps cutting out every 30seconds to 10mins for the past 20 hours nonestop making it unusable! I have called in to the call centre and the chap down the other end after running some tests including having me plug the router in to the test line told me l had to pay £65 for an engineer, which l find ridiculous! I am paying for a service which has stopped working so now l must pay to have it fixed so l get what l paying for even though it is not my fault it has stopped working??? :/
Anyway I have even turned it off for 30mins and still didnt help, running it on the test line seems to have slightly improved the problem but still cant stay connected any long than 10mins at a time. I am a broadband only customer but l have put the landline phone number attatched to the account on my community profile amd full name should you need it.
Any help would be great!
-Stew
P.s this a log of the last hour or so to reflect what l have been getting for the past 20 hours as of when this post goes up.
00:04:32 01/01/2010 | System | Notice | WAN connection INTERNET_TR069_R_VID_101:IPv4 connected. |
00:04:01 01/01/2010 | System | Notice | DSL connection is active. |
00:03:33 01/01/2010 | System | Notice | DSL connection is disactive. |
00:00:46 01/01/2010 | System | Notice | DSL connection is active. |
02:29:20 24/01/2016 | System | Warning | Reboot from the LAN side. |
02:26:57 24/01/2016 | System | Notice | DSL connection is active. |
02:26:29 24/01/2016 | System | Notice | DSL connection is disactive. |
02:26:08 24/01/2016 | System | Notice | DSL connection is active. |
02:25:40 24/01/2016 | System | Notice | DSL connection is disactive. |
02:25:04 24/01/2016 | System | Notice | DSL connection is active. |
02:24:36 24/01/2016 | System | Notice | WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER) |
02:24:36 24/01/2016 | System | Notice | DSL connection is disactive. |
02:18:50 24/01/2016 | System | Notice | WAN connection INTERNET_TR069_R_VID_101:IPv4 connected. |
02:18:20 24/01/2016 | System | Notice | DSL connection is active. |
02:17:51 24/01/2016 | System | Notice | DSL connection is disactive. |
02:17:22 24/01/2016 | System | Notice | DSL connection is disactive. |
02:16:49 24/01/2016 | System | Notice | DSL connection is active. |
02:16:20 24/01/2016 | System | Notice | WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER) |
02:16:20 24/01/2016 | System | Notice | DSL connection is disactive. |
02:15:30 24/01/2016 | System | Notice | WAN connection INTERNET_TR069_R_VID_101:IPv4 connected. |
02:14:52 24/01/2016 | System | Notice | DSL connection is active. |
02:14:24 24/01/2016 | System | Notice | WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER) |
02:14:24 24/01/2016 | System | Notice | DSL connection is disactive. |
02:03:28 24/01/2016 | System | Notice | WAN connection INTERNET_TR069_R_VID_101:IPv4 connected. |
02:02:58 24/01/2016 | System | Notice | DSL connection is active. |
02:02:31 24/01/2016 | System | Notice | DSL connection is disactive. |
02:01:20 24/01/2016 | System | Notice | WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER) |
02:01:20 24/01/2016 | System | Notice | DSL connection is disactive. |
01:59:13 24/01/2016 | System | Notice | WAN connection INTERNET_TR069_R_VID_101:IPv4 connected. |
01:58:43 24/01/2016 | System | Notice | DSL connection is active. |
01:58:12 24/01/2016 | System | Notice | DSL connection is disactive. |
01:57:43 24/01/2016 | System | Notice | DSL connection is active. |
01:57:14 24/01/2016 | System | Notice | DSL connection is disactive. |
01:56:51 24/01/2016 | System | Notice | DSL connection is disactive. |
01:56:15 24/01/2016 | System | Notice | WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER) |
01:56:15 24/01/2016 | System | Notice | DSL connection is disactive. |
01:55:52 24/01/2016 | System | Notice | WAN connection INTERNET_TR069_R_VID_101:IPv4 connected. |
01:55:21 24/01/2016 | System | Notice | DSL connection is active. |
01:54:53 24/01/2016 | System | Notice | DSL connection is disactive. |
01:54:20 24/01/2016 | System | Notice | WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER) |
01:54:20 24/01/2016 | System | Notice | DSL connection is disactive. |
01:51:29 24/01/2016 | System | Notice | WAN connection INTERNET_TR069_R_VID_101:IPv4 connected. |
01:50:57 24/01/2016 | System | Notice | DSL connection is active. |
01:50:28 24/01/2016 | System | Notice | DSL connection is disactive. |
01:49:54 24/01/2016 | System | Notice | DSL connection is active. |
01:49:25 24/01/2016 | System | Notice | WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER) |
01:49:25 24/01/2016 | System | Notice | DSL connection is disactive. |
01:43:56 24/01/2016 | System | Notice | WAN connection INTERNET_TR069_R_VID_101:IPv4 connected. |
01:43:27 24/01/2016 | System | Notice | DSL connection is active. |
01:42:58 24/01/2016 | System | Notice | DSL connection is disactive. |
01:42:29 24/01/2016 | System | Notice | DSL connection is active. |
01:42:00 24/01/2016 | System | Notice | WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER) |
01:42:00 24/01/2016 | System | Notice | DSL connection is disactive. |
01:40:02 24/01/2016 | System | Notice | WAN connection INTERNET_TR069_R_VID_101:IPv4 connected. |
01:39:31 24/01/2016 | System | Notice | DSL connection is active. |
01:39:02 24/01/2016 | System | Notice | DSL connection is disactive. |
01:38:33 24/01/2016 | System | Notice | DSL connection is disactive. |
01:38:05 24/01/2016 | System | Notice | DSL connection is disactive. |
01:37:43 24/01/2016 | System | Notice | DSL connection is disactive. |
01:37:11 24/01/2016 | System | Notice | DSL connection is disactive. |
01:36:45 24/01/2016 | System | Notice | DSL connection is active. |