Been on Super Fibrebroadband for a week following an upgrade and all was fine until 1pm yesterday when the internet disconnected and never returned. No Broadband light, no internet light. Logged on to the router (its an HG633) and the status was no ADSL signal.
Call one to Talk Talk said switch everything off for 30 minutes and try again, call two concluded by a Talk Talk engineer being booked for next Saturday as there was some sort of Issue on Talk Talk's side, not mine. In the meantime I've no internet and it's a pain because I am 24x7 IT support working from home and it means if I get a call at 2am then I'm off to the office!
Can somebody help please confirm what the issue is? Was it a line problem - in which case should BT Openreach not be on the case - or was it a router issue - in which case should an offer not have been made to send a new router for testing??? The call agent just said it was a problem on the talk talk equipment, not on mine (?).
He didn't run through any tests with me but I have tried with spare cables and spare microfilters and it made no difference... took the BT socket faceplate off and tried the test socket and again no difference... I only have the master socket and no extensions so no dodgy wiring to bypass! That suggests the issue is the other side of the master socket and BT Openreach's issue?!? So why have I got to wait on an engineer home visit?
I guess I'm just looking for some comfort that waiting for an engineer on Saturday is the correct course of action... and I'm not heading for a Talk Talk engineer to come in and say 'that's an Openreach issue' and I'm back to square one.
Have put my Talk Talk phone number in profile so it can be investigated. Any help you can offer would be great and very appreciated!