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Wifi keeps cutting - Rude customer service

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Hi, firstly my net keeps cutting and the internet light on my router turns solid red. this happens mostly at night but very frequently and lasts a long while. I contacted talktalk and they arranged for an engineer who came and tested everything, I was told I would hear back from talktalk on the results but I did not hear anything back.

 

Anyways Im being charged fees and my bills are increasing and theyre charging late fees ontop of everything so Im getting a bill of around £43 just for my fibre broadband not including any landline charges which is insane and I decided to speak to someon on the chat since it popped up. I was explaining my problem but the person on the other side I think called Pranveen or something like that was really stubborn and just ended the chat on me mid conversation.

So where do I stand with you talktalk?

 

1) not delivering as prommised

2) not resolving the issue once I raised it with your team

3) increasing my charges

4) rude customer service

 

Is this really fair?

 

Im a masters student and really short on time but I still have to deal with this weight on my shoulders.


Thank you very much!


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