Hi all,
I had an engineer visit my new home on 16/10/19 to swap the line over to my account as the previous owners had talktalk but cancelled the line. The engineer was here for about 2 hours and tested the line saying everything was fine and that my router would be working in about 10 minutes.i waited 6 hours and the internet was still not on so i rang cs and they told me to wait until midnight as it was still activating. Reset the router this morning to find that the internet is still not on so i rang cs again and was on the phone for an hour trying to troubleshoot but in the end they decided to sent me out a new router even though i have 2 and they were working fine before the engineer did his thing, i dont think a new router is the answer but apparently the line is fine .