Hi I’m having an issue with the sync speed it’s at 40mbps 10 up when I do a speed test it’s at 39.9 I have spoken with a customer rep and they confirmed I am on the faster fibre speed boost package and went through all the standard tests the issue I have is that my next door neighbor has exactly the same tt package with speed boost and is getting around 67 mbps down so I know I should be able to receive it I have done the reset after 30 mins a few times with no change to sync speed would anybody be able to help with this as the connection is a slowish with everybody using it thanks regards AD
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