My broadband speed never get resolved
Hi, My Faster Fibre broadband download speed always at 25Mb instead of 38Mb minimum guarantee. I've been chat with TalkTalk for weeks after a month of a router replacement, my speed never improved.each...
View ArticleModem software update
I have a new sagemcom - FAST5364 modem.When checking why speed is low it informs me that the software needs updating to the latest version.How do I do this, and how can I check what the version number is?
View ArticleWiFi Hub Visibilty
Hi,On previous routers I have owned I used to turn off the SSID broadcast. Thus requiring any new connection to be made by knowing and entering the actual network name and password etc. When doing this...
View ArticleNeed to get connected to new fibre cables - currently running on very old...
I was on the phone for literally just over three hours on the phone last time trying to get through to the right person. I have just spent another 2 hours on webchat getting nowhere. Here is my...
View ArticleFaster Fibre slower than old ordinary connection
Hi,    I've been paying for "Faster Fibre" since last Spring and for much of that time have received broadband at download speeds of between 26 and 36Mb/s. My old broadband speed was 8.5 Mb/s. So...
View ArticleUsing 3rd party router with talktalk
Hi, Thinking of joining talktalk but am getting mixed messages about the use of my 3rd party router with talktalk. I currently use a Netgear x4s d7800 on Vodafone where they provided the username and...
View ArticleWiFi Hub firmware update please + alternate router suggestions
Hi. Received a WiFi Hub today to hopefully fix an issue with the old Huawei 635 (I think that was the one). Like many it appears on here I was disappointed to discover no ability to create static IP...
View ArticleHome Safe Blocking Tinder App from working on phone
So when i activate home safe it bascially stops the tinder android app from working.I have tried only ticking the pornography option. (i have also tried unchecking all boxes and just filtering certain...
View ArticleSlow Broadband.
First noticed broadband speed had dropped from circa 27 to 9 when I tried to watch Sky football on my desktop last Friday (18/10/19).My 3 year old Dell i5 Windows 10 desktop is hard wired to the router...
View ArticleSagemcom-FAST5364 update please
I upgraded for faster speed but i getting same speed after upgrade ..Now i getting this message on dashboard :Â Â You have a Sagemcom-FAST5364 but the software needs updating to the latest version.Thanks
View ArticleFibre speedboost not working
I have added speedboost to my account which was confirmed Friday. I still haven't noticed any speed increase even after leaving router off for 30 mins? Does it normally take this long
View ArticleRe: New service - syncing at 40mbps only
Please could someone look into this for me I have exactly the same issue sorry for hijacking ur post 🤙
View ArticleKid game, Facebook apps, googlechrome, and Whatsapp not working on my new...
I have got new fibre broadband service. My kids have tried to connected their game apps but it won't never worked. Even the Facebook, Whats app, and browsing internet through either Google chrome or...
View ArticleHG635 2.4 GHz issue
My HG635 router has worked well for 3-4 years but the last few months the 2.4 GHz channel drops out and has been getting progressively worse. I have the 2.4 GHz and 5 GHz on seperate SSID's and the 5...
View ArticleCan't change IP pool on Sagemcom Fast 5364 SG4K10002600t
I changed the IP address range on my router when it arrived the other week, and had to limit the IP pool from x.x.x.10 - x.x.x.50 so that I could use static IPs because address reservation didn't work...
View ArticleSpeed boost not activated!
Hi I’m having an issue with the sync speed it’s at 40mbps 10 up when I do a speed test it’s at 39.9 I have spoken with a customer rep and they confirmed I am on the faster fibre speed boost package and...
View ArticleFaster Fibre Speed Boost
Good evening I upgraded to faster fibre with speed boost shows on my bill but I'm only getting 37 up and 10 down any help would be appreciated I am using the latest router for faster fibre which you...
View ArticleInternet Down
I'm not sure sure if I'm posting this in the right place, but my Internet has been down since about 6pm yesterday. I noticed most of the lights on my router were off, only the power light and the...
View ArticleSpeed boost
Good afternoon after speaking with live chat yesterday to tell me in 24 hours my speed boost would be active then to be advised I have a outstanding order which I never placed so can't have the speed...
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