Renewed fibre contract with ‘fibre speed boost’

Hi all,

I recently renewed my faster fibre contract with added ‘fibre speed boost‘ (9/1/20). New router (Sagemcom) installed & up & running but the upload/download speeds are identical to pre-renewal (38Mb down, 10Mb up). 

The order acceptance email gives a minimum speed of 61.4Mb down & 17Mb up. 

I am guessing that the speed boost hasn’t been applied to my line yet ?

Can an OCE have a look & see if this is the case & advise please.

Thanks in advance,

simonb