I recently moved my internet service from Sky to Talktalk. Since moving over, my internet connection from the hub has been dropping intermittently, affecting both Wi-Fi, and any devices connected via Ethernet cable (Sky Q, Ring alarm and Hive).
The talktalk router was originally plugged into an extension socket in my living room. Spoke to Online chat who weren't very helpful and didn't really seem to understand my issue.
I've since moved my router to the master socket into my utility cupboard which has improved stability slightly (not fixed completely), however I've also now had to relocate my alarm & hive hub into the cupboard which isn't ideal. It also means my Sky Q box is now connected via WI-FI which isn't as quick or reliable when streaming Netflix etc.
If I ask to locate my master socket to the current extension socket is in the living room (2017 new build house), will the engineer have to trail cables through or can they somehow reconfigure the sockets without having to do any visible cabling?
Should I need to do this or are my connection issues more to do with TalkTalk? I never had a single issue with Sky when my router was connected through the extension socket.
Thank you