TalkTalk arranged recently for my broadband connection to be changed to superfast fibre, which was carried out by Outreach two days ago (12 Feb 2020). I had not requested this, as my broadband download speed (7 to 8 Mbps) was perfectly adequate for my usage of the internet. It seems that everything is moving to fibre these days as, according to the Outreach engineer, they want to decommission ADSL in favour of fibre.
Since the changeover, my internet connection has been virtually unusable as the broadband connection (as indicated by the appropriate lights on my router) keeps dropping out. Whenever I do a broadband speed test, it shows a download speed of around 1 Mbps (i.e. 7 or 8 times slower than my previous ADSL connection), probably because the line keeps dropping out. This is totally unacceptable.
Could someone from TalkTalk please investigate this urgently, as I usually pay a number of bills over the internet towards the end of the month? At the moment, my internet connection doesn’t stay up long enough to complete a transaction. By the way, I trust that TT are not going to increase my monthly bill for moving to fibre, as I didn’t request it in the first place?