What are my expected speeds?
I have checked my account and the app but I can't find what my expected speeds should be? I know it's part of the contract, but I can't find this detail on any of my documents. So where do I find what...
View ArticleIs this the worst days work....
Hi GuysI'm after some adviceI don't know if settings are in-correct but ever since signing up to G-fast broadband i have the below issuesAll i repeatedly get from technical is that your equipment is...
View ArticleHelp phone and broadband not working
Really hope someone can help me. I was meant to be switching from Sky fibre to Talk Talk fibre last Friday and with my old phone number being ported on Monday. My new hub arrived on Thursday and I was...
View ArticleHelp please!!
Really hope someone can help me. I was meant to be switching from Sky fibre to Talk Talk fibre last Friday and with my old phone number being ported on Monday. My new hub arrived on Thursday and I was...
View ArticleNo phone no broadband working, please help
Really hope someone can help me. I was meant to be switching from Sky fibre to Talk Talk fibre last Friday and with my old phone number being ported on Monday. My new hub arrived on Thursday and I was...
View ArticleUnstable connection last few days
Recently we have had very strong winds in the area and since then we have started seeing frequent disconnects on our line. Speed is fine as usual but it will disconnect for up to 10-20 seconds or so...
View ArticleNot getting guaranteed broadband speed and missing posts!
This is the third time posting as previous posts have gone missing!. New customer, not receiving guaranteed fast fibre speed 57mbps only receiving 25.3 at best. Broadband is working no problem, just...
View ArticleLast week I upgraded to super-fast fibre. But this happened…..
My speeds (Mbps) Before upgrade:Download 36.5Upload 9.6 After upgrade:Download 36.6 (tested 10 times over 10 days – this is the average, using TT and Google tests)Upload 18.6 I signed up on the promise...
View ArticleTalk Talk not connecting to my work VPN (DirectAccess)
I've seen a few threads suggesting that a different router might work - mine is the Sagemcom-FAST5364. I have been able to access DirectAccess (my work VPN) with no problems since last October up till...
View Articlecancel fibre speed boost possible ?
Hi, I've had fibre speed boost on my line since installation but never get any benefit from it as my connection is never higher than 35mb, Is it possible to remove this boost please. Thank you.
View ArticleInternet drop
Hi all, my internet goes around the same time every day between 15.30 and 16.00 not sure why, using hg635 router can take a while to come back on Regards
View ArticleBoost renewal contract
Hi so I’ve been a customer for 12 years now it’s time to renewal , atm I get unlimited calls and up to 68mbps (with boost) I internet has been working fine ...justi went onto the online chat for around...
View ArticlePS4 Gaming online snr upstream.
Does anyone know if having your snr upstream around the 6to8 mark will give a better performance gaming than if it were 10to15 could be a coincidence but in my experience it’s night and day, any advice...
View ArticleInternet unusable since being changed over to fibre
TalkTalk arranged recently for my broadband connection to be changed to superfast fibre, which was carried out by Outreach two days ago (12 Feb 2020). I had not requested this, as my broadband download...
View ArticleSpeed boost is slow!
I had fibre at 37mb download, added speed boost but the speed is the same. It's on the new wifi hub. Tried 7 times with online chat to no avail as it kept disconnecting, each time going through the...
View ArticleFast Fibre not that fast anymore
My 76 meg Fibre is rarely above 40 nowadays, odd patches of 50 , done multiple tests using many websites and it sall much the same..This is with Lan cable not Wifi .Reset router a few times no...
View ArticleDownload speeds not reaching minimum guaranteed speed
Hihad been getting 34 to 38 mg download and all ok with either own router and taltalt super hub Then step daughter asked for a second line to be installed which was set upby her but not installed and...
View Articleconnected, no internet and amber light blinking
Hi. I got an email saying that my faster fibre went live yesterday, but I dont have internet. I switched from talktalk broadband to faster fibre so the transition should have been smooth. I tried with...
View ArticleRe:Day 5 of customer support
Im on Day 5 of TalkTalks abismal customer support,and probaly 6/7 hours of wasted time,Been on live chat 5 times only to be asked the same things ,today i tried posting on the facebook page,i got a...
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