I initially ordered super fibre broadband keeping my existing number and this was due to go live on 28th Jan. I was then told I couldnt switch from non fibe to Fibre and keep the same number. I was then told the original order had been cancelled. and I would have to reorder which I did. I lost out on the offer of £100 Love 2 shop vouchers because of this.
The new order was due to be installed on 3rd Feb. The engnerr arrived on that date and set everything up however told us there was an issue because the new line had been installed in the wrong box which had no capacity left for fibre however the box that was actually neareast to us did have plenty of space and he was going to put in a request for it to be transferred. We are still waiting for it to be transferred. We were told that it was due to be transferred on 23rd Feb. Guess what 23rd came and went and still no Fibre. I was offered £5 compensation which I refused but after beng transferred to 3 different departments I am still no further forward. Can anyone help please??