Why is it so difficult to get a straight answer out of TalkTalk.
Online checker says Fibre not available in my area and Openreach says fibre is available in my area but cannot tell me if it is available to my house. However on the link below, it says fibre was installed at my exchange Brookhall, Derry/Londonderry in Q1, 2014. Virgin have fibre to my house and BT also offer fibre in the area so, why not TalkTlak. I have been told for over 5 years now that TalkTlak would provide faster speeds, but why can you tell me WHEN.
The response below is from an online query which didn't answer my question.
Please give me a clear straight answer.
| Subject | |
| Our Products » Upgrading your package » Upgrading to Fibre (DPA verified) | |
| Discussion Thread | |
| Response Via Email (Andrew Singh) | 27/09/2015 04.38 PM |
| Dear Mrs Roddy, Thank you for contacting TalkTalk regarding the Super Powered Fibre Optic services and disconnection of your account. I’m sorry it’s taking us longer than usual to get back to you - we like to be much quicker than this. I can confirm, that Super Powered Fibre Optic services is not available in your area and once Super Powered Fibre Optic services is available in your area we will contact you. Can you please confirm if your new provider is taking over your TalkTalk line and if so when the line migrates over to your new provider we will close your account? If not and you are getting a new line installed, you will need to tell us nearer the time the date you wish us to disconnect your line. Please note, you can also find lots of helpful information and advice relating to your account on your MyAccount at https://myaccount.talktalk.co.uk/. Kind regards, Andrew Singh TalkTalk Customer Relations | |
| Auto-Response | 19/09/2015 05.25 PM |
| Dear Peter Kenny, Thank you for contacting us. Your incident number is 150919-001078. Please keep this safe as you will need to use this number in the subject line of any emails you send us about this issue. We will respond to your enquiry as soon as possible, usually within 3-5 working days. Kind Regards, TalkTalk Customer Services TalkTalk Group Limited Registered in England and Wales No. 6534112 Registered Address: 11 Evesham Street, London, W11 4AJ This email and its attachments are confidential and intended for the exclusive use of the addressee(s). This email and its attachments may also be privileged or protected by legal rules. If you have received this by mistake please let us know by reply immediately and destroy the email and its attachments without reading, copying or forwarding the contents. | |
| Customer (Peter Kenny) | 19/09/2015 05.25 PM |
| Hi there, I’ve been waiting a very long time now for TalkTalk to put in fibre availability in my estate. Why is it taking so long? I would really like to sign up for a fibre broadband service and Virgin already have a fibre running outside my house. Unless TalkTalk can make a firm commitment to have it installed very soon, I will have to switch. regards Peter Kenny 20 Rockfield Derry BT48 8AU N. Ireland 02871357598 | |
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