Hi there,
Recently I upgraded from Simply Broadband to Fibre Medium. The day which the change was supposed to take effect was yesterday 2nd of March. Instead, since yesterday around 12:00 Internet signal is totally gone. The 'Broadband' light on the Huawei HG633 VDSL2 router is always off. The same with the old ADSL2+ HG533 router, the ADSL light is flashing forever. Internet was working with no problem 10 hours earlier.
I have not had the chance to check the telephone with a landline phone. But this looks like something went wrong on the telephone exchange.
Could you please solve this as soon as possible?
Antonio