I'd be grateful for any assistance.
Since last Monday I've had constant internet drops after 9 months of unbroken service. Connection just goes completely but there are no fault lights on router and customer support says line ok. Literally, streaming stops and speed test freezes or eventually registers a ping of 800+ when it is normally 18.
I'm on fibre and used to getting 36mb.
Customer support have offered to send an engineer but I'm concerned about the possible £65 charge + parts. I know it's free if it's talktalk equipment at fault, but I'm not sure where I stand on that one because I was initially sent a hg 633 when I signed up for fibre but bought myself a 635 as I needed gigabit Ethernet.
I have no other vdsl router to test with and have tried a factory reset, different sockets etc
Thank you
Since last Monday I've had constant internet drops after 9 months of unbroken service. Connection just goes completely but there are no fault lights on router and customer support says line ok. Literally, streaming stops and speed test freezes or eventually registers a ping of 800+ when it is normally 18.
I'm on fibre and used to getting 36mb.
Customer support have offered to send an engineer but I'm concerned about the possible £65 charge + parts. I know it's free if it's talktalk equipment at fault, but I'm not sure where I stand on that one because I was initially sent a hg 633 when I signed up for fibre but bought myself a 635 as I needed gigabit Ethernet.
I have no other vdsl router to test with and have tried a factory reset, different sockets etc
Thank you