Hello
I have had 3 phone calls with the folks on the helpline (always helpful, txt confirmations sent to me on my mobile etc - but no actual actions occurred), and a couple of online live agent chats. Now trying the forum here.
We have had speeds of around 65Mbps since we have had the account but around a month ago speeds dropped to 30Mbps then down to 23 on average.
And the last week or so we have had no broadband at all intermittently (around 20 or so tomes a day it just cuts out).
This week the landline dial tone stopped, then came back, then stopped. And lots of crackling on the line.
I'm guessing it's a physical fault with the telephone line coming into the house?
Can you send an engineer out (or liaise with BT?) asap?
Thanks.