i switched to talk talk back in Feb and had a go live date of 16th February for phone and fibre broadband.
the phone line was activated after a down time of a few hours, however the fibre is still not active weeks later, I keep getting fobbed off with them saying it is BT open reach who need to fix it as there is an open exception on the line and they can't appoint the service.
i have had fibre service for years with BT and then Sky with no problem, switched to talk talk for the great price and no service at all. The latest resolution suggestion they have said is the order can't be fulfilled so it needs to be cancelled and reordered which will take at least another 10 days. I rely on the Internet at home and am pretty upset at the shocking inability to connect me to the Internet.
Is is this standard practice to give up after a month of no connection and just tell me I have to cancel and re-order, what difference would that make as I can't understand it.