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How do I get TalkTalk to replace faulty HG635 super router

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I have just spent a wasted morning with the tech helpline trying to get a resolution to an obvious fault with my Router, they made me unplug and test everything that I had already tested.

 

The problem is the Wi Fi is cycling on and off, my smart TV tells me my connection is on and then off about every 5 seconds, I cannot access my router for more than 5 seconds after login before being taken back to the login page. the connection using ethernet cable is solid although I still have the same login problem with the router.

 

Tech help refuse to send me a router to test suggesting I borrow one from a Friend or Neighbour!!!

 

Anyone else had this issue ?


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