Hi, I'm new here, so hopefully someone can help. Last Tuesday, I had a new master socket installed, and hooked up my router to it. Initially, I was connected via a copper connection to the exchange, and all was working well for four hours. Then, in the evening, there was an interruption to my service. I was expecting this, as I had been told that it would happen when the engineer was changing me over to a fibre connection. Around half an hour after it went off, I received a notification on my phone that my fibre was now live. Problem was, it wasn't, and still isn't, despite a visit from another engineer on Thurdsay. Initially, the router didn't seem to be connecting to the exchange, but that is no longer the case now as far as I can see. When I look at the router status pages, it does indeed seem to be connected, but it is not being authenticated, and therefore not being assigned an IP address. After several calls to TalkTalk support, I seem to be no further forward. I've now been sent a bill for the installation, line rental and router delivery, but I still have no service. As you can imagine, I'm not very happy with TalkTalk. I'm on the verge of returning the router to them and walking away. Hopefully, someone here can help before it gets to that stage...
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