Hi. Thought I'd seen an acknowledged problem through browsing the message boards, but a fruitless hour on the phone to the talk-talk technical support line I am stuck. I recently upgraded to fibre broadband at home, and with it came a new router. Since this time my internet connection is ok. Still not as good as I'd hoped with regular times I can't access content on my smart TV, but that's not the big issue I have right now. I regularly work from home, and use a VPN connection to securely access my employers server data. Until now....... When I connect the VPN I lose all internet connectivity, and cannot access my work network content. Disconnect the VPN and Internet access is restored. Helpline did no good, suggesting I need to upgrade to a business account. Wrong, surely? Phone line help are stating they cannot help, but I believe other people with this problem have been helped.
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