I'm having issues with my wireless connections and need help. From reading other posts this does look like a bleak topic, but it is not acceptable service from the equipment.
Background -
Converted to TalkTalk fibre from BT. Issues with the install from an Admin perspective, but once installed worked fine. This was with a HG635 unit. Solid 40mb line (uppload 2mb), with good 20mb+ wireless performance on both bands throughout the house.
I live in a detached house and can only just pick up some other networks at extemities of the house at -90 db or less. So wifi network congestion is not an issue!
Issue -
A month ago the wireless performance dropped to at best 1.8mb. The fixed line connections were still solid 30+mb, so this indicated a wireless issue. There was no issue before and nothing in the house had changed when issue started (no new equipment, wireless items or general items that will affect performance).
I completed checks and found the router even with equipment at 1m distance was achieving -70db, so again pointing the issue at the wireless element of the router. This was backed by horrendous wireless statistics errors.
The performance basicly meant that browsing on any wireless device was useless. Facebook wouldn't load video, so ittle change of doing anything beyond this!
I raised a fault and an engineer came out yesterday. He changed the router to a new one (HG633) and this has improved the singal strength (now achieving 50-60db) but the download performance is still 1.8mb at best. There is also still high wireless errors. 14,300 errors and 38,000 discards at 5G in 24 hours.
Point for note the upload speed is still 1.8mb.
I've tried every concevable thing to me - changing the channels (all with no change as expected based on lack of any other networs interfering), moving router, turning off other deivces, moving cordless phones, removing coresless phones, turning of microwave, etc. all to no avail.
I set up another device to act as a temporary access point fed from the router (don't have another router capable of acting as both modem and router) and this acheived suitable performance 20mb (this is an older device on b/g standard) which again points at the TT HG router as the issue if a legacy device can achieve 10x better results with quick throw it in test set up.
Can someone please contact me to progress the issue or raise a formal complaint as this is not an acceptable service being recieved.
Thanks,
Mark