Upgraded to talktalk fibre broadband via topcashback on 17th January with the promise of £20 cashback. I was getting really annoyed with simply broadband which was just awful so thought great maybe I will have better luck with talktalks fibre. On the 20th i noticed the transaction hadn't tracked so I contacted topcashback who said they were waiting for talktalk to confirm it. Well....many emails and 2 months later I still do not have this cashback and keep getting told talktalk have yet to confirm the transaction with them. To top it all off I had to pay an installation charge (what for I don't know as the router was installed by me??!!) This wasn't stated at the time of upgrading instead I had an email 3 days later with the sneaky £50 charge added on. I phoned talktalk customer services who denied that the charge wasn't mentioned at time of purchase. By this point I was really annoyed so they offered to waiver the fee by £25. Ok i thought...it's better than nothing and I will be getting £20 cashback as well!!...how wrong was I !?? Feel like I have been conned once again by talktalk just like they did when I first purchased broadband with them when the love2shop voucher offer was on...was told my purchase didn't go through properly that time and that I had to go online and purchase again. By that time the offer had finished. Anyone else had similar problem ??
↧