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wow talktalk, we have to agree to pay £300 cancellation fee before the loyalty team will talk to us

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just been on to talktalk about our internet  that keeps dropping out but every time we ring up it comes back on, had this same configuration for over a year without problems so what is going on all of a sudden,

of course the old favorite comes out we will send an engineer out with the usual terms and conditions in other words it will cost us Smiley Sad so i asked to speak to the loyaly team to sort something out and the answer was i have to agree to pay £300 cancellation fee before they would even speak to us,       is this even legal i don`t know

i suppose this is just the standard you learn to expect from these guys customer service zero roll on november ,

any ideas where to go for unlimited fibre with some kind of customer services


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