My go live date was *supposed* to be the 12th, but I still have no service.
The engineer found a fault with my line on the 12th, so I was told it would take a maximum of 48hrs to fix - fast forward 48hrs and it was still not live.
After a long conversation with the customer service team I was promised that my service would be live by today (the 18th, as I was going away for the weekend and the last thing I wanted was to arrive home to find that I had to spend hours trying to solve why it's still not working first thing tomorrow). Needless to say, I've arrived home and my service still isn't live.
I received a voicemail on Saturday from talktalk saying that the issue had been fixed and that my service was now live - but the my account section of the website still says the dreaded 'sorry but there's been a delay, we're working hard to get your service live as fast as possible' message - so why have I been told that my service is live when in reality it isn't?
I had to buy a 5 day btopenzone pass to see me through until when I'd been promised my service would be live, as I need access to the Internet at home for work purposes - and at this rate I'm going to have to buy another, which is now going to cost me more than if I'd bought a single month pass. Are talktalk going to refund me for this money I'm unnecessarily having to spend?
If somebody could locate and fix the issue with my service before 7pm tomorrow (when I'll be getting home) then that would be fantastic.
The engineer found a fault with my line on the 12th, so I was told it would take a maximum of 48hrs to fix - fast forward 48hrs and it was still not live.
After a long conversation with the customer service team I was promised that my service would be live by today (the 18th, as I was going away for the weekend and the last thing I wanted was to arrive home to find that I had to spend hours trying to solve why it's still not working first thing tomorrow). Needless to say, I've arrived home and my service still isn't live.
I received a voicemail on Saturday from talktalk saying that the issue had been fixed and that my service was now live - but the my account section of the website still says the dreaded 'sorry but there's been a delay, we're working hard to get your service live as fast as possible' message - so why have I been told that my service is live when in reality it isn't?
I had to buy a 5 day btopenzone pass to see me through until when I'd been promised my service would be live, as I need access to the Internet at home for work purposes - and at this rate I'm going to have to buy another, which is now going to cost me more than if I'd bought a single month pass. Are talktalk going to refund me for this money I'm unnecessarily having to spend?
If somebody could locate and fix the issue with my service before 7pm tomorrow (when I'll be getting home) then that would be fantastic.