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fibre broadband freezing and drop outs when streaming live tv, OCE please reply

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Hi,

 

I have had an issue for a while now where by when im trying to stream live tv the picture will freeze and also drop out . Some times it can be after an hour of watching it or sometimes after five minutes. I have fibre connection connected via lan cable. It happens on two devices so i know its not them. I have tried fitting a new micro filter and also swapping the lan cable for a new one. This is getting very annoying now so can someone from tech support please check out my line/router settings to see if there are any issues with line noise etc. Rebooting the router and then the devices does help to some extent but it still happens. I can see nothing in the router logs that tells me the connection was dropped.

 

Thanks,

 

Andy


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