Since yesterday, i have been experiencing issues with my internet and phone line, this consists of a crackling which in which it is hard to understand what a caller is stating, also the internet has been playing up. The routers broadband and internet lights are extinguished which are usually illuminated. However, i have noticed that picking up the phone re gains the internet connection, once return the phone back on the charger the internet will drop 5 minutes later. Following on from this, i have tried almost everything i can think of to resolve this issue, this includes the following, plugging in new filter (trying 5), removing the openrech telephone box in order to gain access to the test socket, as this didn't solve any issues i removed all devices and plugged the phone itself into the test socket, the crackling persisted which is clear evidence that the filter isn't the issue.
From as far as i'm aware, it appears the issue is outside the home, the only issue is if the fault was on the property, i will see a fee of £65 from an engineer, this isn't a gamble i can take at this moment in time.
Thanks in advance