When I joined Talk Talk about a month ago, I was told that my download speed would be between 60.60Mb an 80 Mb with a guaranteed speed of at least 55.20Mb.
during the initial profiling my connection speed was 65mb and I was getting a typical 60mb download speed, after the initial profiling it dropped to 63mb connection speed and 56 - 58 connection speed
When I was with sky I had a rock solid connection of 70mb with typical download speeds between 65 - 67 Mb
My issue is that Talk Talk has never tested my line at a higher connection speed than 65Mb so have no idea if my line is capable of higher speeds, I spent 1 Hour 40 in chat with a representative who kept saying "I understand" but clearly didn't understand what I was asking, I simply wanted Talk Talk to re-profile my line at least trying for the maximum speed not picking 65Mb and only testing lower, knowing that with Sky is was much higher.
I'm tired of watching adverts from Talk Talk saying we are constantly better than sky without ever actually trying to better them. If after trying for the best possible connection speed it turns out that 65 is the best then I would fully accept that but, at least try for the best ie start at 80mb and work backwards don't just accept mediocrity.
So in simple terms I am requesting that Talk Talk at the very least re-profile my line and try to get the best connection. Do what you say in your adverts, and try to beat the 70mb I was getting with sky and don't just accept the minimum acceptable.