I’m moving house soon and TalkTalk have sent me a letter saying my account will be closed in October due to me moving and are charging a cancellation fee. However, I’m not moving until November and I’ve not contacted them about the move yet-
How on earth do they know about my move? And why are they cancelling the account without me asking them too?
I was considering continuing with the internet service in my new home but will probably switch if they are going to randomly cancel my account anyway. Ive tried ringing them but the call was cut off and now their system is apparently down, plus the options online relating to moving are also down.
At this rate I’ll have no internet for a month and have to pay over £100 in cancellation fees, what can I do?
Thank you