red light on broadband box once a week.

Hi

about once a week the broadband box has a red light, the internet cuts out, then a couple of minutes later, the lights go green and it starts working again.

I contacted customer support via chat and they ran a line test and at the time of the test they could not find a fault on the line.

Could you health check the broadband and see if anything is causing the service to drop out on a random basis.

Thanks.