Hi OCEs and the wider community,
Long story short: I moved house recently and my go-live date was yesterday. Internet worked fine up until 10:00, then it abruptly died and hasn't worked since. I have a solid orange light on my FAST-5364 router. I've tried restarting, resetting to factory defaults, different cables, filters and sockets. I'm in the master socket but don't have a test socket.
My router logs are showing lots of "The WAN DHCP client process has failed on Vlan 36" errors that a few other customers have mentioned in the forum. I tried a couple of the fixes suggested, like swapping DHCP to PPP and unplugging the phone line and plugging back in. Neither worked and settings reverted back to default.
It also seems that my router isn't being allocated an IP, even though it is showing as being connected to the exchange as the line is UP and I have the usual xDSL stats showing like up and down speeds and SNR values. Perhaps this is the problem as I should obviously be allocated one?
I've tried everything I can think of from my side and not having home broadband is making it extremely difficult to work from home. Please could an OCE kindly raise this with the networks team, or whoever might be best poised to fix the issue? My profile is updated with my phone numbers etc.
Thanks in advance,
Stuart