Continuous flashing orange light
Hello, ive restarted my router numerous times and it’s still flashing the orange light and have no internet. I’ve tried plugging directly into the test socket in the wall and still not working:( thank...
View ArticlePoor Service
EveningJust for disclosure I'm not happy and literally dont care if anybody responds to this or helps me, This broadband is absolutely shocking, I am so fed up right now that even if a cute fluffy...
View ArticleSolid orange light and "WAN DHCP client process has failed on Vlan 36"
Hi OCEs and the wider community, Long story short: I moved house recently and my go-live date was yesterday. Internet worked fine up until 10:00, then it abruptly died and hasn't worked since. I have a...
View ArticleSagemcom connection dropping
Looking for some help please. Every few minutes whilst on WiFi the router just doesn't seem to respond. Whether it's using a browser, Netflix, YouTube etc there will be moments where everything just...
View Articlebanded profile after power cut
Hi, It looks like we have been banded after some electrical work that caused router to power cycle about 20 times in a few hours. The line has remained stable for over a month or so and I have tried...
View ArticleFirmware update on Fast 5364
Hi, I have received the FAST 5364 this morning, I need DHCP reservations and have read through a number of posts stating that it is available in the latest firmware. I have tried rebooting and also...
View Articleslow faster fibre with boost
Hello, I'm getting a slow connection after renewing my faster fibre contract with faster fibre speed boost and with the new wifi hub. I was getting 67Mb/s before my contract renewal now its 30Mb/s to...
View Articlechannel optimisation
How do I get my channel optimisation tool turned off as it keeps switching to channel 6 which is very poor?
View ArticleStreaming TV a pain
Hi, Streaming progs or films from BBC iPlayer, ITV HUB, Netflix and Amazon Prime, the screen intermittently freezes, for anything from a few seconds to five minutes or longer - doesn't really add to...
View ArticlePort Forwarding - Something Wrong Happened.
Good Morning, I'm currently trying to set up port forwarding rules on the Sagemcom router but every time I click add, it comes up with the warning of "Operation could not complete, something wrong...
View ArticleFibre speedboost
I added a fibre speedboost to my account over three days ago.I am currently getting my usual 33 Mbps speed.How long should I wait for it to improve?The sales person check the speed I should get and...
View ArticleNo WiFi after cut over date
I was cut over yesterday and no internet. Previous provider has stopped. How do I get this checked. Orange light on router steady.
View ArticleFibre Speeds Slowly Dropping
Hi, I have been with TalkTalk on the Fibre + Speed boost package for a few years now.Our speeds have slowly dropped from the maximum (~76 down) to ~64 down.If possible, could you please check my...
View ArticleFlashing orange light
Hi, my broadband went live yesterday, I'm trying to set up the router and it's been flashing orange for over an hour now and no Internet. Any suggestions?
View ArticleWiFi password
I have lost the tag with the wifi password on. We changed it to a different password when Talk Talk had a data breach a few years ago so it isn't factory settings. I would like to connect more devices...
View ArticleWiFi disabled.
Does anyone know why my WiFi is saying it is disabled. We have reset the router with no luck. logged into hub with Ethernet cable and still says disabled even though the router is switched on. We have...
View ArticleLow Line Stats Again and Noise on the Phone Line
We had problems with our line stats at the beginning of the year, but looked to be fixed when BT changed our master socket and the third week of February it returned to full 40 Mbps download and l0.0...
View ArticleConnection keeps dropping
Hi team, I have been a TalkTalk customer for a long time now. My connection keeps cutting out unexpectedly which is getting super frustrating. Have had 2 engineers visit and try to fix it but no...
View Articlereturn router
Hi, please can I have a returns bag to send router back. By way of feedback - there is a page on your site about returning equipment, but it just says 'contact us' and after several minutes of...
View ArticleBroadband Speed
Hi my broadband speed has not reached the estimated speed of 41 to 66 MB for weeks, it,s usually 37 MB and tops out at 38 MB.
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