Hi, It looks like we have been banded after some electrical work that caused router to power cycle about 20 times in a few hours. The line has remained stable for over a month or so and I have tried turning the router off for 30 mins and back on but the my actual speed remains at 59995kbps with an SNR of 7.4db. We have tried another TT router and the speed is the same so it does appear to be banded given the precise 59995kbps.
We had a similar issue a few years ago when we were with BT and an engineer was sent to do a DLM reset as it couldn't be reset remotely by Openreach. Is this still the case? or can it be reset remotely, If not can it be arranged for an OR appointment to reset it
We are out of contact in a few months and would prefer staying with TalkTalk as we have been with them for a few years but it has been suggested that if we move to another provider like BT that will also reset and retrain the DLM and the banded profile will be removed.
Thanks