Broadband price changes
Signed up to pay £26.00 as a new customer. Same deal is now £21.95. Can I get same offer at reduced rate as my startup date is October 23rd.
View ArticleFast Fibre + Boost: high packet loss and duplicate packets
Hi, since I switched from broadband to fast fibre boost, I started having intermittent connection freezes. I noticed these freezes occur mostly when I see bursts of duplicate packets and a high packet...
View ArticleCapped Upload speed
Since moving over to GFast my upload speed seems to be capped at 29Mbps. Im sure that i used to get around 40+ when on regular fibre? Is there a cap on the upload speed? I realise the download is...
View ArticleHelp! There is lots of lag on the XBox.....anyone any ideas? Thank you
Terrible lagging on the XBox, anyone any ideas? Thank you
View ArticleFaster Fibre with Speed Boost
I signed up to Faster Fibre with Speed Boost with a speeds of 49 to 70 but i am only receiving 36 Mbps. Any ideas?
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Faster Fibre -- "no internet, secured" issue on laptops
Anyone else have this issue (see screenshot). Every 4-5 days we lose internet connection for about 24 hours (says "no internet, secured"), but seemingly only on our two laptops, smart phones seems to...
View ArticleWeak signal on Fibre router
Fibre signal is poor on both of my security cameras and my central heating control system. The latter goes from no signal to one dot, seldom even reaching the first curved bar. TBH I don't think that...
View Articleturn off wifi optimisation
Hi there is it possible to turn off my wifi optimisation, it keeps changing my channel that I manually set, back to the default. It is causing alot of my devices to drop out of connection.
View ArticleVery slow Faster Fibre connection
Hi all, My faster fibre connection speed has suddenly dropped drastically.I was previously getting around 22/25Mbps but now it's around 12Mbps.Has anyone else had this problem and if so did you solve...
View ArticleRe: Low Line Stats Again and Noise on the Phone Line
We have same here. On going to fiber-optic, and sorting other issues, we went from the 10.2 download, 2.6 Upload to the dizzy heights of 17.73d, 3.68u. Super - but short lived!!! Since then, download...
View ArticleAttention OCE - Please turn off wifi optimization on my line - Thanks
Hi,I believe an OCE can help with this request to turn off wifi optimization. I have the latest router Sagemcom Fast 5364 with latest firmware and I would like to request the disabling of wifi...
View ArticleFaster Fibre Speed Boost activation
Hi, I spoke to customer service yesterday so I could get the speed boost for average 67mbps speeds and it all went smoothly. I was told it would activate within 24 hrs so I waited and even switched off...
View ArticleRouter not working
My faster fibre router isn't working suspect it is a power issue, but can't be sure would appreciate finding out how to go about fixing it/replacing it
View ArticleRouter Problems Sagem Fast 5364
This is my second Router with the same problem Router Model Fast 5364 it loses network on Ethernet connection and random wifi devices not all wifi devices though but happens to often i have never had...
View ArticleDisconnected
My bill has been paid in full and I’m still not connected it’s been all weekend how long does this take
View ArticleMoving to TT FROM Virgin
We have an engineer booked for installation of a fibre package, but I was just wondering if TT will install their own cable or can they somehow adapt the Virgin cable which is already installed and...
View ArticleFrequent dropping connection
Frequently losing connection for a few minutes on wireless connections Have spent hours on live chat with no resolution found Have the Huawei hg633 and faster fiber
View ArticleG.Fast availability?
Hello! Apologies if this is the wrong space for this query. I recently moved house, but only 200m down the road. At my last property, I got an email a couple of months ago to say Faster 150 Fibre was...
View ArticleRemoving Faster 300 Fibre Speed Boost
Hi, Some time ago, you upgraded my account to Faster Fibre 300 for me. However, I don't think I really need this much data, at the moment I would prefer to save the expense, as 150 is fast enough for...
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