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Medium Fibre speed has dropped/drop outs

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Hi,

 

For the past week or so my medium fibre speed has dropped drastically.  If my wife is watching YouTube on her tablet, I can barely do anything on my laptop, also the internet channels on YouView are constantly having to buffer.  Not only this, every now and then I cannot connect to any webpages at all, across various devices, even though the router shows that the internet is active.

 

I'm about at my wit's end with this, I thought all my problems with Talk Talk had been resolved following the resolution of an ongoing complaint.

 

Please can someone investigate.Capture.JPG


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