I ordered Fibre broadband on the 12th January 2016, I cancelled my Broadband with Sky and telephone service from Onetel. Was advised my service would go live 27th January 2016.The broadband was connected, not fibre on this date at a speed around 3.4, ( I had been getting 6.0 plus with sky) I complained and was told their was a delay on the fibre and a fault on the line. Broadband speed increased eventually to over 6.0. In February was told that fibre would be connected on the 17th this did not happen, was told there was a problem with the equipment and would be resolved shortly. After numerous calls was eventually told that problem resolved and the fibre was going live on the 31st March. This did not happen, was told repeatedly in April that there was a technical problem then a problem with capacity. I was told that contact would be made on the 30th April letting me know what happened, this never occurred. On the 20th May I noticed my connection had dropped to 1.6, I telephoned and was told that according to your records I was on fibre, problem partly resolved by rebooting my router and some adjustment by yourselves. Speed up to 4.2. Was given reason for delay, capacity problem. I had happened to be speaking with an Openreach engineer who was attending a neighbour who told me there was no problem with capacity at my exchange. Was then told that capacity problem with your equipment not BT's. And would be contacted again on the 24th May. Yesterday was called in the morning and told still a capacity issue and would report further on the 9th June. Yesterday Afternoon was told by my neighbour that Talktalk had connected his fibre. He only placed the order at the end of February 2016. Spoke with someone and was told, different exchange, capacity problem, distance from exchange. After a discussion he confirmed same exchange, same distance give or take 30yards. In meantime my speed keeps dropping, yesterday to 2.24, today to 1.7. I have given up SKY which provided 6. and have to pay for telephone calls at weekends and lose reduced evening calls that I had with Onetel, to get this rubbish service. Who can I contact to reolve this ?
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