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Poor Service for existing customers!!

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I've been a customer since TalkTalk took over from Tiscali!! a long time.

 

Had fibre for a while and been ok.  Had a few issues with my wi-fi lately, had been ok and reached all of the house but now sometimes doesn't.

 

I upgraded to Fibre 65 and assumed that I would get a new router but no, that's only for new customers!!  

 

What about looking after long standing, loyal customers!!

 

We all know that advances are made in the technology of routers regarding wifi signal, security, user interface etc.  I thought it would be reasonable to 'ask' for a replacement, especially given that I was having the occasional problem with wifi range that wasn't an issue before.

 

I was told I'd have to get an engineer at a cost of £40 to look at it.

 

Really not happy with this service for loyal and  long standing customers!!


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