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Is consuming your download speed

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Hi, I’m hoping someone can help, I’ve been with talktalk for years and never had this problem, I can’t load facebook, Snapchat, Twitter and when I’ve checked my account it states 2 devices “

Is consuming your download speed

Your broadband download speed is being over used by this device

This can cause internet speed problems to your other devices”

is there a way to fix this? The device is not being used any different. 


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