Please could someone help - I’m desperate. My internet stopped working on Thursday 10th Dec, a week ago, and I contacted TalkTalk on that day to report the problem. Decided to call today as no one had gotten back to me in the 5 business days they promised it would take to get back to me. After being on hold for around half an hour I managed to get through and the agent said they would send out a replacement router and book an open reach engineer visit. The agent put me on hold to find the availability of the engineer but ended up cutting me off. He didn’t call back so I tried the number again, was then cut off because the line closed at 6! Please could someone tell
me what is happening. Am I getting a replacement router? Am I having an engineer visit my home? I’m not impressed with the lack of communication nor am I happy with the service provided. I’d really appreciate some help ASAP. Thanks