Nearly 3 weeks ago I completed the online House Move form and our Going Live date was last Monday 14th December. This hasn't happened and the connection at our old house is still live. I have lost count of the number of Live Chat/ phone calls I have had. I just keep being told that it is being escalated (last Tuesday ... last Friday ... and again this morning )and moved from department to department. (Order Management to Better Value to Order Management to Better Value and on and on). Last Thursday I was transferred to 6 different people with no one being able to tell me the current situation. I have had 2 promises for a Manager to call me back, but nothing. Can you help me please? I just need a current update as to where we are today. Thank you in anticipation for your help.
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