I tried to upgrade to fibre broadband from simply broadband on the 12th of October, but have now had no internet since that time. After contacting customer services several times and had another router sent, I told them to put me back on simply broadband. Now after the supposed re switch back date has passed I have tried to get in touch again and am now awaiting a phone call which doesnt seem to be coming. As my direct debit comes off tomorrow i can safely say that will be cancelled today and will be taking the matter to the ombudsman due to incurring high costs with my mobile network provider. Cant understand why Talk Talk cant fix this matter which Im guessing is down to a fault that happened on switch over day.
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