My transfer from PlusNet to TT was due to happen yesterday, 9th August. PlusNet connection terminated at 0:45 this morning, 10th.
Now 12:30pm, no Internet access, red light on router. The telephone works and I can see the download and upload speeds, 77719 and 19999, just no WAN IP or DNS.
I have spoken to customer services and they are saying it's an Openreach problem and that it could be several days, no proper explanation as to why it may take this long nor why this wasn't identified as an issue before disconnecting me!
I'm not at all happy, I was very satisfied with PlusNet only transferred to TT because my son recommended it for the Plus TV service, already regretting it.
Is there any way to escalate this or get a proper explanation about the delay?
My order number is 1010685709 and all my contact details, including my landline, mobile number and email address are included in my TT account.
Thanks for any assistance but if I am not live in less than 48 hours I will be cancelling and going back to PlusNet.
Now 12:30pm, no Internet access, red light on router. The telephone works and I can see the download and upload speeds, 77719 and 19999, just no WAN IP or DNS.
I have spoken to customer services and they are saying it's an Openreach problem and that it could be several days, no proper explanation as to why it may take this long nor why this wasn't identified as an issue before disconnecting me!
I'm not at all happy, I was very satisfied with PlusNet only transferred to TT because my son recommended it for the Plus TV service, already regretting it.
Is there any way to escalate this or get a proper explanation about the delay?
My order number is 1010685709 and all my contact details, including my landline, mobile number and email address are included in my TT account.
Thanks for any assistance but if I am not live in less than 48 hours I will be cancelling and going back to PlusNet.