When I got the promotional offer to sign-up for 'Super Fibre' the price quoted was £10 per month extra with an extension of contract to 18 months.
This is what was eventually clarified as being the charge, by help from OCE_Arne, after the confirmation of my order showed the £10 being charged twice.
I have now found out, by TalkTalk "adding insult to injury" by sending me a further e-mail after my order that they are offering this service to existing customers at ONLY £7.50 extra per month https://sales.talktalk.co.uk/product/broadband/index/customer/existing
WHY as a customer since 2007 was I not initially offered this price, or was it not applied when my order was acknowledge?
A further apparent ****- up:
The e-mail acknowledgement of my order for 'Super Fibre' stated the following (paste)
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As most of my family now live in Portugal as a pensioner I rely on this method of 'personal' contact once a week, and as a stand-by method of contact for if/when my internet fails.
In light of the statement re "Your International calling boost has now been removed" I called TalkTalk accounts department to add whatever "New International Calling Boost" is available as it seems to be impossible to find details on any web page or on My Account'.
I was informed that my International call boost has not been removed, is still in place and will continue to be so.
By now not trusting TalkTalk's left hand to know what its right hand is doing I ask for this to be confirmed and was absolutely astounded and shocked to be informed that "We are not allowed to send out e-mails or letters to customers". expletive deleted.
Could somebody please apply some logic and restore my rapidly diminishing trust in anything TalkTalk does to a loyal and longstanding/long-suffering customer and clarify both of the above.
Regards,
Discoverer
PS: Please excuse any errors which are due to tear filled eyes and disbelieving shaking of the head Image may be NSFW.
Clik here to view.