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fibre broadband getting slower

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Hi

 

Fibre broad band DL speed has slowed from around 30mb to 20mb.  From speedtests there has been no change to the UL at aroung 1.8mb.

 

I've had this sort of thing in the past, with both appearing to relate to setting changes at TlakTalks end.  Can an OCM have a look or me?

 

I've done al the usual checks etc and there have been no changes.  We are very close to an exchange and have usually enjoyed speeds towards the upper speeds quoted.  I've been a bit disappointed with the fibre speed, which while suitable for our current needs, was considerabley less than the 38mb that I thought we may be geting close to.

 

Thanks in advance for your assistance.

 


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