My father's service was upgraded to fibre in mid-july, and worked at about 9mbits until 19th August. It went off with the broadband light flashing at varying rates and the admin screen showing that the DSL was initialising, After numerous calls to support by me from the line involved, restarting the equipment, line tests, leaving it off for 30 minutes, more line tests, we are no further forward today 31st August.
On Friday 2nd, I shall be returning to my father's home, just to call the support service from that line, as my father who is in his 80s does not understand the technical language that support are using when he has called them, and they say that they cannot progress the matter without me being there, when I talk to them from my mobile.
As I'm 2.5 hours drive away, I'm anxious to get this resolved quickly, as my father relies on the internet for ordering food etc,
I think by now, he should have received a replacement router, to eliminate it as the cause of the problem, and a proper statement as to the condition of the line.