Hi there
I recently signed up to Fibre Medium which I had no problems setting up myself all okay. I got the maximum download and upload speed within this profile. I understand that if you are on the Fibre medium package there is no engineer visit and it's all self install.
I was so chuffed with it that I decided to upgrade to Fibre Large. The technician on the phone upgraded my account and I had to restart my router for the Fibre large profile to activate.
I understand that there is a settling in period for my line but since the initial week my download speed keeps slowly dropping and my ping is getting slowly worse. I understand that DLM kicks in and the profile is managed automatically so my line speeds will not stay the same as the initial settling in period. I am just around the corner from my cabinet so I should be at the top end of the entitled speeds.
Talk talk technicians on the phone won't really listen to me as my line speed are still within the guaranteed speed (although it's near the bottom) and I just keep getting told it's due to DLM. The unusual thing is my upload speed is right at the top end of what I should be getting by download speeds are towards the bottom. They've run the line test twice and I've been told that no faults have been detected from their end.
I feel like the issues I'm having would have been picked up if a technician was sent when I upgrade to Fibre large. Is this an oversight on Talktalks behalf as my understand is that a technician should come out when I upgraded to Fibre large ?
Thanks in advance