Dear support
I've been a talk talk customer for almost a decade now, of which 4 have been with the super broadband (large).
The router setup sent to me originally was the BT openreach modem and Huawei HG532 router. Whilst this setup seemed adequate at first, with speeds stable and wireless connections reliable, over the past year it has become increasingly unstable. Broadband speeds have continued to drop, whilst latency has risen, and I am continually getting more and more issues with the wireless connection on all devices.
I find myself having to reset both devices multiple times per week in order establish reliable connections, even when devices are less than 1m away from the router. My smart TV (around 1.5m from the router) will often report that there is no internet connection during playback from netflix/iplayer etc and even when streaming from devices on the same network. The wireless signal is very weak (often not extending more than a few meters at best) and struggles to reach certain area's of my small, 2 bedroom house. My PC is using powerline adaptors (500Mb speed) due to this. my TalkTalk TV box was also using these as it does not have wireless built in, but has since been put back into the box as this too would not always see the internet through the router.
The router is running the latest available firmware according to the site (of which, the firmware does not appear to have been updated for many years now), and has been reset back to factory settings a few times now. Line tests cannot seem to find any faults (which would not help with the wireless issues anyway). Wireless channels have been changed according to the least busiest channel, and DNS settings amended to google DNS to see if this would help with speeds - all to no avail.
The devices connecting have all been updated/replaced as required, so I do not believe this to be an issue on the device side of things. I have also tried giving static IP's to all devices from the router to limit conflicts, but again, this does not seem to help.
At this point I am now starting to draw the conclusion that the router/modem has either become faulty, or is not up to the task anymore.
How can I request a replacement router, preferably to the same standard/spec as offered to new Fibre Large customers?
Many thanks
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Faulty Router HG532 - Replacement request
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