Hi i recently got fibre broadband for the first mont the speed and connection was fantastic i was getting my guaranteed 38mb. Now however it has dropped and on the speedtest i am getting beetween 0.18mb and 26.69mb download with a ping from 789ms and 26 ms. Every webpage is taking ages to load up correctly, im unable to watch videos on youtube even in 480p they are buffering for ages, my netflix playback is blocky resolution. I have the router plugged into the master socket, have tried multiple times to reset it for longer than 30 mins. Even while using one connected device its the same. What is going on i am paying for a product that does not work. I was on just standard broadband before from sky with no issues the reason for the change was price was cheaper for the fibre broadband from talk talk, but im not getting what i signed up for at all.
Any help in resolving the issue appreciated.