Hi,
I have recently upgraded from TalkTalk standard ADSL to fibre broadband and my go-live date was Friday last week. Unfortunately the internet has not worked at all since. I was provided with a new HG633 Super Router that I plugged into the existing filtered port on the master socket, replacing my original Netgear ADSL router. The new Super Router shows a green light for the Broadband connection but a constant red light for the Internet. I can connect to the router via the LAN port on my PC and also WiFi via my smart phone but have no internet as expected. I tried turning the router off and on numerous times but get the same result.
I rang customer services on Saturday who did a line check and they said that everything appeared fine except that the router was not given an IP address. They have arranged for an engineer visit on 8th Oct, meaning I will have no internet for about two weeks in total! This is assuming the engineer fixes the problem on the day. I have since been looking at this forum and it appears that other people have had the same problem and there is a possibility of an authentication problem at the exchange. If that's the case, will the engineer visit be a waste of time? I have been provided with an INC ref No. if required.
I have also tried the micro-filter supplied with the router but the internet still doesn't work. In fact, from what I recall when I tried it last, the Internet light doesn't come on at all.
Any help in the meantime would be appreciated.
Regards,
Tim